Cancellation & Refund Policy

Updated on 26 October 2023

WhalesPod operates in compliance with legal regulations, and it's important to note that we are not obligated to refund or cancel reward points purchased by vendors. These reward points are intended to be dispensed to customers at the point of sale in their respective offline retail outlets, following a pre-agreed percentage based on the total sales bill.

Furthermore, it's essential to understand that any disputes or discrepancies that may arise between a customer and the offline retailer/vendor are not the responsibility of WhalesPod. We are committed to providing a seamless and rewarding shopping experience, but we do not mediate or assume responsibility for such matters. We encourage open and transparent communication between customers and retailers to resolve any issues that may occur during the shopping process. At WhalesPod, our primary focus is to enhance and simplify your shopping experience while promoting fairness and cooperation within our platform.